Click and Collect

Stay connected with the books, magazines and movies you need through our Click and Collect service.

Click & Collect is available to our library members within the Maitland Local Government Area (LGA).  To get started and borrow your items to click and collect you can either:

  • Search our catalogue and reserve the items you would like online
  • Phone one of our libraries between 10am-6pm Tuesday to Friday, 10am-2pm Saturday, and one of our team members will place a reservation for you.

For further information on how our members can access this service please read through the FAQs below.

When will Click & Collect be available?

Click & Collect is available Tuesday-Friday from 10am to 6pm , and 10am-2pm Saturday, at Maitland Library, East Maitland Library, Rutherford Library & Thornton Library.

This service is available to our members within the Maitland Local Government Area (LGA).

When visiting our library sites to collect your items, we thank all our customers in advance for signing in and wearing a mask as usual.

In line with the Public Health Order, those aged 16 and over will also need to provide evidence of either vaccination or a medical exemption.

 

 

How do I make a reservation and when will it be ready?

You can make a reservation online through our catalogue here or by phoning a member of our team between the hours of 10am-6pm Tuesday to Friday, and 10am-2pm  Saturdays, at any of our branches.  

We will be in touch by phone when your reservation in ready to collect and once notified you will be able to pick up your loan from your chosen branch between the hours of 10am-6pm Tuesday to Friday, and 10am-2pm Saturday. 
Please make your way to the Click & Collect collection point at the entrance of each library for contactless pick up of your loan.

When you arrive to pick up your loan you are required to wear a facemask and check in with the Service NSW QR Code.  If there are others waiting at the collection point please queue on the stickers outside the entrance to each library.

Our team is working to have your reservation ready or pick up as soon as possible.

 

 

 

What COVID-19 safety measures are in place?

In accordance with the libraries COVID-19 Safety Plan and current government advice all our libraries will be following COVID safety procedures to ensure the safety of our community and staff. 

When you arrive to collect your items we ask that all borrowers follow current NSW Health restrictions including the wearing of face masks, mandatory QR code check ins and physical distancing practices.

 

I'm not a library member. How do I access to this service?

Not a library member? Not a problem. Register for online membership or phone the library and we'll help you

 

How many items can I borrow and for how long?

We have returned to our normal loan limit of 30 items per membership and loan period of 3 weeks, with the option to renew.

How can I return items?

When outside our current opening hours, please return all items through the external return chutes available 24/7 at any of our four libraries.

 

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