Our vision and values

Maitland City Library is an active and dynamic community service. It's a place where the community can connect with the learning and leisure resources they need, and it's an important hub for community activity with a wide range of programs and events and spaces for learning, social interaction and cultural appreciation.

Our mission

The Library enriches community life through:

  • Connecting people with learning and leisure resources
  • Fostering diverse opportunities for lifelong learning and interaction with ideas and experiences
  • Providing welcoming spaces that facilitate social interaction, equity and tolerance
  • Creating pathways to the community’s past and preserving local knowledge
  • Stimulating creative expression and cultural appreciation
  • Promoting literacy in all its forms.
Our values

Valuing people

  • We respect the diversity and individuality of all people and we aim to promote services that meet the needs of everyone in our community.
  • We believe in listening to and meeting the needs of our customers in an approachable, open manner.
  • We support personal and professional growth and recognise the value of individual contributions to the team.
  • Working together we support a culture of teamwork and cooperation in a positive work environment.
  • We recognise that open communication and trust are integral to working together effectively.
  • We are committed to achieving better outcomes for our community by working together with other Council sections, community groups and service providers.

Learning and innovation

  • We seek out new ideas and opportunities, focusing on improving all that we do.
  • We are creative, positive and innovative in the development of services.
  • We are motivated by challenge and take pride in initiative.

Equity of access

  • We are committed to providing equity of access to our services for all groups and individuals in the community.
  • We believe that intellectual freedom and the free flow of ideas and information is fundamental to democracy and a thriving culture.

Good governance

  • We accept accountability for our actions and results.
  • We are committed to ensuring our practices are transparent and flexible.
  • We are committed to professionalism through effective planning and clear communication.
  • We strive to maximise the value of our time and resources.
Our strategic priorities

Our strategic priorities

  • Community engagement and enrichment.
  • Agility and growth.
  • Access and innovation.
  • Accountability and efficiency.
  • Building for the future.

Our key outcomes

  • Increased community participation in cultural, creative and lifelong learning activities.
  • Confident customer focused staff.
  • Innovative and effective systems underpinning service delivery.
  • Good governance and management practices.
  • Accessible and well used community spaces.
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